Privacy Policy
Last Updated: April 15, 2026
At Imalsha Seafoods PVT LTD ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website (imalshaseafoods.com) or make a purchase.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or when you place an order. The personal information that we collect depends on the context of your interactions with us and may include:
- Contact Data: Your name, phone number (+94), email address, and delivery/billing address.
- Account Data: If you create an account, we store your login credentials and purchase history.
- Order Data: Details about the seafood products you have purchased from us.
2. How We Use Your Information
We use the information we collect or receive for the following business purposes:
- To Fulfill and Manage Your Orders: We use your information to process your orders, arrange deliveries to the allowed regions (Katunayake, Raddolugama, Raddaluwa, Ja-Ela, Ekala), and handle order cancellations or complaints.
- To Manage User Accounts: If you choose to create an account, we use your information to manage your account and keep it in working order.
- To Communicate With You: We may use your phone number to contact you regarding your order status, delivery times, or to investigate complaints reported to our customer care line.
3. Payment Processing
All online payments on our website are processed through our trusted third-party payment gateway, PayHere. We do not directly collect, store, or process your credit card or bank account details on our servers. Your payment information is provided directly to PayHere, whose use of your personal information is governed by their own Privacy Policy.
4. Cookies and Tracking Technologies
Our website uses essential cookies and similar tracking technologies to ensure the proper functioning of our e-commerce platform. This includes keeping track of your shopping cart contents, remembering your account login status, and ensuring the accurate operation of features like our interactive seafood weight calculator.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your information with trusted third parties in the following situations:
- Service Providers: We may share your delivery address and phone number with our delivery personnel to ensure your fresh seafood reaches you promptly.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable laws, governmental requests, or court orders.
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. You are responsible for keeping your account password confidential.
7. Contact Us
If you have any questions or comments about this Privacy Policy, you can contact us at:
- Company: Imalsha Seafoods PVT LTD
- Address: No.496/03 Raddaluwa, Raddalugama
- Website: imalshaseafoods.com
- Customer Care: +94 77 442 1353